The Basin Harbor Mission Statement
The Basin Harbor family combines a century old tradition of exceptional hospitality and the natural beauty of Lake Champlain with the talents of our team, to enliven the senses and create memorable experiences. Our success is achieved by anticipating, fulfilling, and exceeding the expectations of our guests.
Basin Harbor Club employs approximately 270 seasonal employees each year and approximately 30 year round employees. We are proud to welcome back our seasonal employees again and again, proving that BHC is indeed one the of the best summer jobs you could have. Please be aware that all new employees are required to pass a background check prior to being employed at BHC.
Your Role as an Employee of Basin Harbor Club & Resort
Your Role as an employee is an important one. You can contribute much to the success of Basin Harbor Club. Whenever guest opportunities arise, we empower you to always make service decisions based on what the best outcome can be for our guests. We encourage you to participate in the process by being creative and expressing ideas. Your primary goal, as a member of the Basin Harbor family, is to perform all assigned duties to the best of your abilities with the end result being guest satisfaction. We encourage you, when possible, to exceed the guest’s expectations. A positive “can do” attitude can make a good guest experience a great guest experience. Basin Harbor Club is an EMPLOYMENT AT WILL company. The employee handbook is only intended to summarize the policies, procedures and benefits at Basin Harbor Club, which reserves the right to modify, terminate or change any or all such plans, policies and procedures at any time with or without notice. The policies in this handbook supersede any and all prior policies or practices regarding matters discussed herein.
All staff get one or two full days off each week. Weekends tend to be our busiest time, so plan on being scheduled for Saturdays or Sundays (or both). Due to the length of our season and the difficulty in scheduling, staff are allowed just one or two “special requested” days off per season and requests must be made at least two weeks in advance. Should something unexpected come up, your department supervisor will try to accommodate you, depending on the situation and availability of alternate coverage. If you’d like to plan a trip to see another part of the country, please wait and do your traveling after the season is over.
Most staff work 37-40 hours per week. Paychecks are distributed every other week. Direct Deposit is available.
Personal Appearance Guidelines
The overall appearance of Basin Harbor Club is vitally important for our success. Our guests insist on quality accommodations and service. As employees, we insist on a clean and inviting workplace and participate in maintaining that cleanliness.
Basin Harbor Club will provide specific uniform pieces that are unique to the position, but each staff member should plan to come to property with at least 2 pairs of light colored khaki shorts or pants, and 2 pairs of black dress pants or trousers. Staff members who are not provided uniform pieces are expected to dress in business casual attire. Most staff members are required to wear close-toed shoes while on the clock (please see your supervisor to determine if you are exempt from this requirement). This is in the best interest of the safety of our staff.
It is expected of all staff to always be neat in appearance, reliable, outgoing and have a positive attitude. Conservative appearance and dress is a requirement for our resort. Males may not wear earrings while on duty. Male employees are expected to be neatly shaven, with mustaches and beards neatly trimmed. Neither can be grown during the work season. Male employee’s hair must be above the collar when working in a position that is in the public eye. No extreme hairstyles or colors. Female staff must have conservative hairstyles, makeup and nail polish. All jewelry must be small and conservative. No heavy perfume should be worn while working. For all staff -body piercing must not be visible.